• We, Wells Cafe Penang (LineFun Sdn Bhd) are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
1. Information We Collect
In operating our website we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
1.3 Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services and provide statistical information regarding the use of our website.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
3. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with the information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
4. Storing Your Personal Data
4.2 Data that is provided to us is stored on our hosting provider’s secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
5. Disclosing Your Information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimize credit risk.
6. Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Contacting Us
Refund and Return Policy
• Goods sold and/or deposits are not returnable or refundable. Unfortunately, we are unable to accept returns if you have changed your mind after ordering the product.
Payment Solution Provider
• We appointed SenangPay as our online payment solution provider.
• “SenangPay” name will be shown on cardholders’ statement for credit cards (Visa/Mastercard) transaction.
Terms & Conditions
• These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
1.1 You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website such as the Customer Account area will only be accessible only if you have registered.
2. USE OF WEBSITE
2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
4. VISITOR CONDUCT
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in Malaysia;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in Malaysia.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
6. TRADEMARK AND COPYRIGHT DISCLAIMER
Trademarked company and game names appear throughout this website. Rather than list the company names and entities that own the marks and/or insert a trademark symbol with each mention of each name, Wells Cafe Penang (LineFun Sdn Bhd) states that the use of these names is for editorial purposes only and to the benefit of the trademark owner with no intention of infringing upon their mark. In addition, Wells Cafe Penang (LineFun Sdn Bhd) states that it has no copyright claim over the companies’ materials and such materials are used for marketing purposes only. Users of this website should contact the trademark or copyright owner directly to obtain additional information regarding trademark and copyright issues.
7.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
7.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
8. EXCLUSION OF LIABILITY
8.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
8.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of Malaysia.
9. GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of Malaysia.
10. OUR DETAILS
Our trading name : Wells Cafe Penang
Our business name is: LineFun Sdn Bhd
Our business address is: 27a, Jalan Chow Thye, 10050 Georgetown, Penang.
Our company registration is: 1270904-A
Our contact details are: firstname.lastname@example.org
Terms and Conditions
Customer Support Hours
Our Customer Support Team is available Wednesday through Monday from 9:00 am to 6:00 pm. Customer Support is mostly available on social media.
You can contact our Customer Support Team via Facebook, Instagram or email (email@example.com).
Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received. We attempt to answer all emails within one business day.
Ordering & Order Statuses
If you want to place an order on our website we require an email address to be associated with the order. This email address will also be your user id so you can log in and change your personal information. We will use this email address to send order confirmations and shipping notices as well.
Pending Payment – When you place your order and the payment has yet to be received, your order moves to this status.
On Hold – This status means that your order has been received, however, processing will not occur until a later time. This delay in processing could be because your order has an item that is on preorder. If your order contains one or more preorders your order will be processed and shipped once all preorder item(s) have released.
Processing – In this status, your order is actively being worked by us.
Please note: From this stage on, we can no longer make adjustments to your order.
Shipped – The shipped status means that your order has been completed and a shipping label has been placed on your package. Tracking information can take up to 24 hours after the packages have been picked up by the shipping company to be attached to your order.
Out of Stocks
If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety
Payment, Pricing & Promotions
All pricing is listed in Ringgit Malaysia.
Our website accepts all major credit cards and PayPal (Upon Requested) as acceptable methods of payment. You may pay using Bank Transfer as well, but the items will not ship until payment has cleared. Orders not paid within 10 business days will be cancelled.
Sometimes we will temporarily discount a product’s price or run promotions on certain product lines. These changes are time-sensitive and Wells Cafe Penang reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.
Wells Cafe Penang reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been received. In the case of a pricing error, Wells Cafe Penang will contact you via email or phone regarding the error and will process a full refund for the order.
Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed. If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item says preorder in the title, it means the item is not yet available and we are taking advance orders. The quantity available and ‘In Stock’ notation displays the amount we have left based on our current order with the supplier unless stated otherwise.
All preorders must ship out in one shipment and existing preorders cannot be split into separate orders.
Returns & Replacements
All returns require approval. Please email firstname.lastname@example.org for approval before sending back merchandise.
Wells Cafe Penang will not accept returns rejected products unless was proof damaged/ unconsumable. Wells Cafe Penang does not cover shipping costs on returns.
Shipping & Delivery
We ship out all of our orders via Easy Parcel Services.
Orders placed will be processed by us the following day. We reserve the right to request signature delivery on any order.
Free shipping policy
Orders over RM300.00 qualify for our free shipping discount. This applies only to shipping within West Malaysia. Shipments going to Sabah or Sarawak do not qualify because of increased shipping rates to these addresses.
Cash/ Gift Vouchers
1. The gift voucher is only redeemable on Wells Cafe Online Store (https://www.wellscafepg.com/).
2. This voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
3. We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
4. Additional top up is required for any purchased exceeding this voucher value & no exchange is given if the purchase amount is lesser than the cash voucher amount.
5. Wells Cafe retains the right to reject any voucher that has been tampered with or found in any way unacceptable.